Cancellation policy

Online Withdrawal Function (Right of Withdrawal)

Customers located in the European Union have the right to withdraw from the purchase within 14 days without giving any reason, in accordance with applicable EU consumer protection regulations.

Withdrawal period

The withdrawal period expires 14 days after the day on which the customer, or a third party indicated by the customer (other than the carrier), acquires physical possession of the goods.

How to exercise the right of withdrawal

Customers may exercise their right of withdrawal by submitting a request via the online withdrawal function available on our website.

The withdrawal function can be accessed via the footer section of the website.

Confirmation of withdrawal

Upon successful submission of a withdrawal request, the customer will receive an email confirmation acknowledging receipt of the withdrawal, including a reference number.

Effects of withdrawal

If the customer withdraws from the contract, we will reimburse all payments received from the customer, including delivery costs (except for additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery offered), without undue delay and in any event not later than 14 days from the day on which we are informed about the withdrawal decision.

Reimbursement will be carried out using the same means of payment as used for the initial transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or until the customer has supplied evidence of having sent back the goods, whichever is earlier.