Refund policy

Please note: This Refund Policy contains separate sections for United States customers and for customers in all other countries. Please refer to the section that applies to your location.

International Customers

1. Customers may return eyewear within 30 days from the date of purchase.
2. Returned items must be in their original condition, unworn, undamaged, and accompanied by all original packaging materials, including cases, cleaning cloths, and any accessories.
3.  A valid receipt or proof of purchase is required for all returns.
4. To initiate a return, please contact our customer service team at:  support@hyperlightoptics.com.
5. Address for the return of purchased Products: ZEPTER INTERNATIONAL POLAND Sp. z o.o., ul. Krechowiecka 38, 05-230 Kobyłka, Poland.
6. If the Customer, placing the Order, chose a method of delivery of the Product other than the cheapest usual delivery method offered by the Seller, the Seller is not obliged to reimburse the Customer for additional costs incurred by them.
7. The direct costs of returning of the Product in connection with the exercise of the right to withdraw from the Sales Agreement shall be borne by the Customer, including the costs of return in the event that the Product, due to its nature, cannot be sent back by post in the usual way, i.e. when the cost of sending back is higher than a regular postal parcel.
8. Approved returns will be refunded to the original payment method within 15 business days after we receive and process the returned item.
9. Customer is not entitled to withdraw from the Sales Agreement (as a distance Agreement) in the following cases: when the purchased Product is non-prefabricated but manufactured according to the Customer's specifications or the Product used to meet the Customer’s individualized needs (personalized  Products).

United States Customers

• unused and unworn
• in original condition
• free from damage
• returned with all original packaging, including cases, cleaning cloths, and any accessories.

How to initiate a return

Return address

Return shipping costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• Original shipping fees are non-refundable.

Refunds

Non-returnable items

Returns are not accepted for:

• personalized or customized products
• items showing signs of wear or use
  
• products returned without original packaging and accessories