Shipping policy
Shipping Policy
We’re committed to getting your Hyperlight Optics order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1 business day after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping & Delivery
Available shipping options, estimated delivery times, and any applicable shipping charges will be displayed at checkout.
Hyperlight Optics orders may be fulfilled and delivered through Amazon Logistics or other trusted shipping carriers.
Please note that estimated delivery dates are provided by the carrier and are not guaranteed. Delays caused by weather, carrier operations, holidays, or other circumstances outside of our control may occasionally occur.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order. If you notice an error after submitting your order, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members, neighbors, building management, or any secure delivery locations.
If the package still cannot be located, please contact us as soon as possible so we can review the shipment information and assist you.
Damaged, Tampered With, or Empty Packages
If your package arrives damaged, opened, tampered with, or without the ordered product inside, please contact us immediately after delivery.
Please do not discard the shipping package, shipping label, product packaging, or any other materials.
To properly investigate the claim with our fulfillment and shipping partners, we may require:
- Photos of the external shipping package
- Photos of the shipping label
- Photos of the internal packaging and contents
- Photos showing any visible damage or signs of tampering
- Additional information reasonably necessary to investigate the shipment
Without sufficient documentation or evidence, we may be unable to verify the claim or approve a replacement or refund.
Lost or Delayed Shipments
If your shipment appears to be lost or significantly delayed, please contact us and we will work with the carrier or fulfillment provider to investigate.
Hyperlight Optics is not responsible for carrier delays outside of our control, but we will always do our best to assist you in resolving delivery-related issues.
Questions?
If you have any questions regarding your order or shipment, please contact our customer support team. We’ll be happy to assist you.
